IT Support Basics: Back to the Basics in IT Support

IT support is a business function of all IT Departments, which ensures that the computer systems of that company are monitored and maintained. This could either be done by an internal IT Department or a third party managed service provider. An IT support managed service provider ensures that the networks of a business are operating according to the standards of the company.

The basic functions of an IT support team are:

• Installing computer software
• Configuring systems
• Monitoring systems to ensure that run as they should
• Maintaining networks and systems
• Replace parts
• Troubleshoot systems
• Diagnose problems and solve them
• Provide technical support and advice
• Set up user accounts
• Test, evaluate and upgrade systems to new technology
• Conduct safety checks

The above list is indicates just some of the services to expect from your IT support team. Frequently, companies do not have the bandwidth or resources to support all of their IT needs. As a result they will seek to outsource some or all of their responsibilities to an IT service provider. Traditionally, a contracted IT company in Boston will simply work when needed - clients will contact the vendor to perform necessary maintenance, including system updates, hardware repair, security checks, etc. With the help of the service provider, IT services can be made proactive instead of reactive. 

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