Friday, September 27, 2019

5 SKILLS AN IT TECHNICIAN SHOULD HAVE

The role of IT technician has evolved a lot over the years, and the work involved in the position is no longer just about troubleshooting. Technicians are expected to be versatile enough that they can not only handle internal and external help tickets, but help companies develop their best practices, policies, and procedures regarding computer systems and cybersecurity. The question of  “what does an IT technician do?” has shifted to “what should an IT technician be capable of doing?”

We’re here with this blog to answer the latter. If you are thinking of tackling the demanding (and in-demand) role of IT technician, read on to find out what five skills you should be proficient in.

1. Professional Communication

Whether written or oral, IT technicians need to have great communication skills. This soft skill is one of the hardest to find in technically heavy positions in the IT industry. Like business analysts who identify and correct misalignments between IT and business units within a company, technicians are responsible for communicating their problem-solving process to both technical and non-technical departments.

Being technically skilled is obviously very important as a technician, but if your communication skills aren’t strong, you’re going to run into some trouble if you can’t explain in a report to your boss how you got the job done or why you believe company best practices need an update.

2. Wide Knowledge of Technology

Technician roles may have become more complex in recent years, but that doesn’t mean the core responsibilities of the job have changed. IT technicians are expected to have a broad base of knowledge regarding the specs of hardware and software. If you are going to install and maintain computer systems at a company and troubleshoot technical problems for customers, you’re going to need an insider’s perspective of various technology.

Companies are finding that nearly every part of their business operations are becoming driven by technology. This pervasiveness is why IT technicians are essential for making digital transformation as smooth as possible.

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