As an information technology support technician, you'll assist computer users with setup, maintenance, troubleshooting and problems they have with their computers. You'll often provide both in-person technical support and assist customers remotely, generally via phone or e-mail. You might offer support services exclusively for a certain technological product, such as a software program or particular hardware peripheral, or help users with any computer-related problem. Viruses, loss of data, non-working software programs, troublesome hardware setup and faulty Internet connections are potential issues you might encounter in an IT support technician job.
As an IT support technician, you must have excellent communication and problem-solving skills. Much of your typical workday could consist of discussing computer problems and operations with people who may know much less about technology than you do. You'll need to be able to translate complex technical issues into simple terms. If you provide telephone support, you must be able to understand end users' descriptions of their computer problems in order to correctly troubleshoot them. You'll need to stay calm and patient when dealing with panicked or irate computer users.
Where Will I Work?
To some extent, your exact working environment may dictate your job title and duties. You may work as a help desk technician for a computer manufacturer or software company, providing support services to consumers of a specific product. You may also offer support and technical assistance to employees or a firm or corporation in government, private or public sectors. Depending on the job and company, you may work in an office or be required to travel to customer businesses or residences to provide on-site service.
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